You may have heard of the concierge men’s wear service Trunk Club. The advertized benefits are that they’ll hand-curate a trunk full of clothes, ship them to your door, you can try everything on, and then you return the unwanted gear and pay for what you keep. I decided to give it a run. Spoiler if you don’t want to run on: if the whole point of the service is personalized items, you have to send the right sizes; otherwise, it’s all going back.
The price point was a little higher than I normally spend, but not terribly so. The problem was that nearly every piece was not as requested, the wrong size, or a bad fit.
Nice presentation and branding. Also came with a prepaid return label.
Probably the best piece in the trunk was this Billy Reid pea coat, custom made or at least custom labeled for Trunk. Nice leather detail work.
Here’s a perfectly wearable banker’s collar on a bengal. Never mind that I already own this shirt, but I told Trunk I wear 16/33 and this is a 17.5/44. Why would you bother sending this?
Here’s a really nice pair of hand-painted Fratelli Rossetti’s in dark brown (not as black as they look in the picture). I told them I didn’t need brown shoes, only black or burgundy. Oh yeah, and I wear 10.5 and these are 9s. Couldn’t wear them if I wanted to.
The trunk also included an assortment of thin merino sweaters and a navy unlined summer blazer that was two sizes too big. They also sent a pair of gaberdine slacks, after I requested no pants because I’m not in the market right now.
On the plus side, I did request items from their classic/conservative collections and the items were certainly that. All greys, blues and browns. Probably too muted for my taste but at least that part was as requested.
If you’re going to bill your service as hand-curate and specifically focused on the customer’s requests, you gotta hit the basics: match the sizes sent in the trunk to the sizes requested on the forms.
Trunk Club was not a fit for me.